Your Information at 96bet Fully Secured

96bet.live is a trusted online betting platform among players in Bangladesh. We believe that every user's privacy is a fundamental right. That's why 96bet maintains full transparency in how your personal information is collected, used, and protected.

This privacy policy explains what information 96bet collects, how it is used, who it may be shared with, and what rights you have over your data. By using the platform, you are agreeing to this privacy policy.

When you register and use our services at 96bet, we collect certain necessary information. This data is used solely to improve service quality and meet legal obligations:

We only collect information that is genuinely necessary to provide our services. Collecting unnecessary data goes against 96bet's policy.

96bet uses your information for the following purposes. Each use has a clear, specific reason behind it, and any misuse of data is strictly prohibited:

• Account management: To create, verify, and properly manage your account.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your issues and answer your questions.
• Security Assurance: To prevent fraud and unauthorized access.
• Responsible Gaming: To detect excessive betting patterns and provide appropriate support.
• Promotional Communications: To send you offers and updates, with your consent.
• Legal compliance: To comply with applicable laws and regulatory requirements.
• Service Improvement: Analytics to improve the overall platform experience.

96bet does not sell your personal information to third parties. However, there are limited circumstances where sharing data with certain third parties may be necessary:

• Payment Processors: Necessary financial information is shared with the payment gateway provider to complete transactions.
• Identity Verification Services: With recognized identity verification agencies as part of the KYC process.
• Legal authorities: With relevant authorities to comply with court orders or government directives.
• Security Partners: Limited data sharing with cybersecurity agencies to assist in fraud prevention.

In each of these cases, before any data is shared, we ensure that the third party also adheres to appropriate privacy standards. 96bet maintains strict data protection agreements with all of its service partners.

96bet uses industry-leading technology to keep your data secure. Our security infrastructure is multi-layered — so even if one layer is breached, the others continue to protect your information:

• 256-Bit SSL/TLS Encryption: All data transmissions are encrypted. Your information is fully protected in transit to and from our servers.
• Two-Factor Authentication (2FA): The option to enable additional verification when accessing your account.
• Firewall & DDoS Protection: Robust firewalls are in place at the server level.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Suspicious Activity Monitoring: An AI-powered system monitors account activity 24/7.
• Staff Access Controls: Only authorized personnel have access to specific, limited data.

96bet uses cookies on its website to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings — such as your language selection.
• Analytics Cookies: Platform usage is monitored to help improve service quality. This data is anonymized.
• Marketing Cookies: To show you relevant promotional content, with your consent.

You can disable or delete cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to stop working.

As a 96bet user, you have the following rights over your own data. To exercise any of these rights, please contact our support team:

• Right to Know: Find out what information 96bet holds about you and how it is used.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Data Portability: You may request a copy of your data in a portable format.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time.

Upon receiving a rights request, 96bet typically responds within 30 business days. For complex or multiple requests, this timeframe may be extended, but you will be notified in advance.

96bet does not store your information indefinitely. Specific retention periods are defined for each type of data, based on legal obligations and business requirements:

• Account information: For the duration of account activity and up to 5 years after account closure.
• Financial transaction records: Up to 7 years, as required by law.
• KYC documents: Up to 5 years after account closure.
• Gaming History: For the duration of account activity and up to 2 years after account closure.
• Cookies & Session Data: Upon session end or a maximum of 30 days.
• Support Contact: 3 years from the date of contact.

After the retention period expires, your data is securely and permanently deleted or anonymized so that you can no longer be identified.

96bet is an adults-only platform. No person under the age of 18 is permitted to use this platform. 96bet's privacy policy includes particularly strict provisions to protect the data of minors.

• Age verification is mandatory at the time of registration.
• Age is verified through KYC checks in cases where there is reasonable suspicion.
• If we become aware that a minor's data has been collected, the account will be immediately closed and all associated data deleted.
• Parents or guardians may contact us regarding any account registered in a minor's name.

96bet reserves the right to update this privacy policy as needed. Changes may be made due to legal updates, the introduction of new services, or technological developments.

• For significant changes, advance notice will be sent to your registered email address.
• For minor updates, only the "Last Updated" date at the top of the page will be changed.
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
• You have the right to close your account if you do not agree with the changes.

We recommend visiting this page regularly. Staying up to date with the latest policy helps you better manage your information.

For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to 96bet's dedicated support team. We aim to respond within 48 hours.

When submitting a data protection complaint, please include the following information:

• Your registered email address.
• A detailed description of your complaint.
• Relevant screenshots or supporting evidence (if available).
• What type of resolution you are expecting.